FAQs
Before We Get Started
How do I get started with a project?
You can start by filling out my contact form or sending me an email with a brief idea of what you need. I’ll follow up to schedule a discovery call or send a short questionnaire to learn more.
Do I need to book a consultation first?
Not at all! If you already know what you need, you can reach out directly. But if you’re unsure, a consultation is a great way to explore options and see if we’re a good fit.
How long does it take to hear back from you?
I usually reply within 24–48 hours during business days (Monday–Friday).
How does payment work?
I require a non-refundable retainer before the project begins. The remaining balance is due once each project is completed and approved. For larger projects, payment plans may be available upon request.
What types of businesses do you work with?
I work with creatives, small businesses, nonprofits, travel brands, and personal brands—anyone looking for a design refresh.
What do you need from me to get started?
We’ll begin with a short brief or brand questionnaire. If you already have branding, logos, or inspiration, feel free to send those too—they help a lot!
Can you work with my existing branding or website?
Absolutely! I can refresh, redesign, or build on what you already have. If you're looking for a total rebrand, I can help with that too.
Do I need to send a screenshot or examples?
Not required, but highly encouraged! Anything you share—screenshots, links, moodboards—helps me understand your ideas faster and more clearly.
After the Project
Will I be able to make edits on my own after the project is complete?
Yes! For web design projects, I provide basic training or video walkthroughs so you can confidently update content. For branding, you'll receive editable files where applicable.
What if I need changes after the project is done?
Each package includes a set number of revisions. If you need additional updates later, I offer hourly or flat-rate support options for ongoing design help.
Do you offer ongoing support or maintenance?
Yes! I offer monthly or as-needed support plans for website updates, content refreshes, or new design needs.
What files will I receive when the project is complete?
You'll receive final files in the appropriate formats for print, digital, and web use (e.g. PNG, PDF, SVG, JPG, etc.), along with any editable design files if included in your package.
Can I come back to you for future work?
Of course! I love working with returning clients. Whether you need a quick update or a new project, just reach out and I’ll get you on the schedule.
How do I leave a testimonial or refer someone to you?
You can leave a review directly on my website, or I’ll send you a short feedback form after your project wraps up. Referrals are always welcome and truly appreciated!